- Personalized 1 to 1 Interactive Program- 99 $ / Hour
- Classroom training - Online Interactive with the batch size of 15 to 20 People
ITIL Foundation certification is one of the most highly valued qualifications on the resume of any ITSM professional.
The ITIL 4 Foundation course is best suited for
a) IT Managers/IT Architects
b) System Administrators and Analysts
c) Operations Manager, Database Administrators
d) Process Owners, Practitioners
e) Service Delivery Professional, Quality Analyst
f) CIOs, CTOs, IT Directors
Obtaining the ITIL foundation certification is available to both seasoned IT professionals and those fresh in their IT career.
To take the ITIL 4 Foundation Certification exam, no prerequisite is required.
Participants attending this ITIL 4 Foundation certification training will gain knowledge about the fundamentals of the latest ITIL 4 update and introduces them to the Service Value System (SVS) which describes how enterprise components and activities work together to enable value creation.
Helps one to explore end-to-end IT service model for creation, delivery, and continual improvement of services offered that aligns as per the enterprise strategy.
Study Guide created by subject matter experts.
Highly Qualified, Certified, and Accredited trainers.
Personalized LMS with lifetime access to course materials.
Gain a mastery of Service Management including, generic concepts, key principles, and ITIL 4 process models, all of which are required for the ITIL Foundation exam.
Know how ITIL principles can help an individual to understand and apply service management in their organization.
Understand how to use ITIL tools and techniques in order to improve efficiency and the customer experience.
Know the purpose and key terms of 15 ITIL practices.
Module 1: Introduction to Service Management and ITIL
1.1 IT Service Management in the Modern World
1.2 About ITIL 4
1.3 The Structure and Benefits of the ITIL 4 Framework
1.3.1The ITIL SVS
1.3.2 The Four Dimensions Model
Module 2: Key Concepts of Service Management
2.1 Value and Value Co-Creation
2.1.1 Value Co-Creation
2.2 Organizations, Service Providers, Service Consumers, and Other Stakeholders
2.2.1 Service Providers
2.2.2 Service Consumers
2.2.3 Other Stakeholders
2.3 Products and Services
2.3.1 Configuring Resources for Value Creation
2.3.2 Service Offerings
2.4 Service Relationships
2.4.1 The Service Relationship Model
2.5 Value: Outcomes, Costs, and Risks
2.5.1 Outcomes
2.5.2 Costs
2.5.3 Risks
2.5.4 Utility and Warranty
Module 3: The Four Dimensions of Service Management
3.1 Organizations and People
3.2 Information and Technology
3.3 Partners and Suppliers
3.4 Value Streams and Processes
3.4.1 Value Streams for Service Management
3.4.2 Processes
3.5 External Factors
Module 4: The ITIL Service Value System
4.1 Service Value System Overview
4.2 Opportunity, Demand, and Value
4.3 The ITIL Guiding Principles
4.3.1 Focus on Value
4.3.2 Start Where You Are
4.3.3 Progress Iteratively with Feedback
4.3.4 Collaborate and Promote Visibility
4.3.5 Think and Work Holistically
4.3.6 Keep it Simple and Practical
4.3.7 Optimize and Automate
4.3.8 Principle Interaction
4.4 Governance
4.4.1 Governing Bodies and Governance
4.4.2 Governance in the SVS
4.5 Service Value Chain
4.5.1 Plan
4.5.2 Improve
4.5.3 Engage
4.5.4 Design and Transition
4.5.5 Obtain/'build
4.5.6 Deliver and Support
4.6 Continual Improvement
4.6.1 Steps of the Continual Improvement ModeI
4.6.2 Continual Improvement and the Guiding Principles
Module 5: ITIL Management Practices
5.1 General Management Practices B9
5.1.1 Architecture Management
5.1.2 Continual Improvement
5.1.3 Information Security Management
5.1.4 Knowledge Management
5.1.5 Measurement and Reporting
5.1.6 Organizational Change Management
5.1.7 Portfolio Management
5.1.8 Project Management
5.1.9 Relationship Management
5.1.10 Risk Management
5.1.11 Service Financial Management
5.1.12 Strategy Management
5.1.13 Supplier Management
5.1.14 Workforce and Talent Management
5.2 Service Management Practices
5.2.1 Availability Management
5.2.2 Business Analysis
5.2.3 Capacity and Performance Management
5.2.4 Change Control
5.2.5 Incident Management
5.2.6 IT Asset Management
5.2.7 Monitoring and Event Management
5.2.8 Problem Management
5.2.9 Release Management
5.2.1O Service Catalogue Management
5.2.11 Service Configuration Management
5.2.12 Service Continuity Management
5.2.13 Service Design
5.2.14 Service Desk
5.2.15 Service Level Management
5.2.16 Service Request Management
5.2.17 Service Validation and Testing
5.3 Technical Management Practices
5.3.1 Deployment Management
5.3.2 Infrastructure and Platform Management
5.3.3 Sort ware Development and Management.
Q : When does the workshop start and what are the timings?
A : You can get all the details related to the timings and dates of the workshop will be send to your E-Mail Id.
Q : Will this be live or pre-recorded?
A : It's going to be a completely live session
Q : I made the payment but didn't receive any confirmation email.
A : Write to info@teamacademy.net and our awesome support team will solve your queries in the fastest time possible.
Q : Since the workshop is live, will you be sharing recordings?
A : Yes , we will be sharing recordings. Since it's a live workshop, it's expected that each participant will attend the workshop live. Also, recordings of a live session are just boring.
Q : Can I get a refund?
A : No. We don't provide refunds in any case. If you are not sure about the workshop, check out the testimonials, read more about the trainer and take an informed decision. In case you miss out on attending the live workshop, we can move you to the next batch only ONCE.
Q : When can I receive the bonuses?
A : After the workshop is done, you will receive all the bonuses within 48 hours.
Q : Will I get a certificate after completion?
A : Yes, you will receive a certificate of completion if you finish the entire workshop.
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