QAR 1,099

ITIL Practitioner course to help organizations and individuals develop and increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.

TEAM ACADEMY offers professional training on ITIL for Professionals in project management planning and governance field. This course is suitable for people engaged in project management governance including the project manager and the project management team.

If you are really interested in developing your career in IT infrastructure , then join ITIL Practitioner course offered by Team Academy, Doha, Qatar.

Course duration : 24 Hours | Required study hours: 20 to 24 hours.

Training Mode : Classroom training - Online Interactive | Personalized 1 to 1 Interactive Program

Frequency : Flexi pass to attend for the next 120 days in any of the schedule.


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Our Stats: 150 + Batches Completed | 1500 + Certified professional


    IAO Accredited

    Team Academy Trainers and all the course offerings are accredited by the  IAO - International accreditation organisation which is a globally recognized quality assurance agency, working to improve quality assurance standards of educational institutes all over the world.

       ITIL Foundation is a prerequisite to take ITIL Practitioner as it supplements, rather than substitutes the Foundation qualification.
       To that end the ITIL Practitioner syllabus will require delegates to have passed their ITIL Foundation exam and be familiar with the principles of ITSM and the organization-wide common language of ITIL.

       Achieving the ITIL Practitioner certificate provides three credits toward your ITIL Expert certification.
       Helps one to explore end-to-end IT service model for creation, delivery, and continual improvement of services offered that aligns as per the enterprise strategy.
       Study Guide created by subject matter experts.
       Highly Qualified, Certified, and Accredited trainers.
       Personalized LMS with lifetime access to course materials.

    IAO Accredited

    Team Academy Trainers and all the course offerings are accredited by the IAO - International accreditation organization which is a globally recognized quality assurance agency, working to improve quality assurance standards of educational institutes all over the world.

       Using IT Service Management concepts that are important drivers of Continual Service Improvement.
       Appling the ITSM guiding principles in a real-world context.
       Appling the CSI approach to manage improvements in a given organizational context.
       Using metrics and measurements to enable Continual Service Improvement.
       Communicating effectively to enable Continual Service Improvement.
       Appling organizational change management to support Continual Service Improvement.

    Module 1 : Introduction
    1.1 Using ITIL – adopt and adapt
    1.2 Understanding service
    1.3 Delivery models
    1.4 Service management versus IT service management

    Module 2: Guiding Principles
    2.1 Focus on value
    2.2 Design for experience
    2.3 Start where you are
    2.4 Work holistically
    2.5 Progress iteratively
    2.6 Observe directly
    2.7 Be transparent
    2.8 Collaborate
    2.9 Keep it simple
    2.10 Applying the guiding principles

    Module 3: The CSI Approach
    3.1 Characteristics of the CSI approach
    3.2 Step-by-step guide to the CSI approach

    Module 4: Metrics and Measurement
    4.1 What is measurement for?
    4.2 Critical success factors and key performance indicators
    4.3 Metric cascades and hierarchies
    4.4 Metric categories
    4.5 Assessments
    4.6 Reporting
    4.7 Continual improvement of metrics and measurement

    Module 5: Communication
    5.1 Why good communication is important
    5.2 Communication principles
    5.3 Communication techniques

    Module 6: Organizational Change Management
    6.1 Essentials for successful improvement
    6.2 Clear roles and responsibilities
    6.3 OCM and ITIL change management
    6.4 Impact of organizational change management
    6.5 Understanding people’s transition through change
    6.6 Key activities for effective organizational change management
    6.7 Continual improvement of organizational change management

    Q : When does the workshop start and what are the timings?
    A : You can get all the details related to the timings and dates of the workshop will be send to your E-Mail Id. 

    Q : Will this be live or pre-recorded?
    A : It's going to be a completely live session

    Q : I made the payment but didn't receive any confirmation email.
    A : Write to and our awesome support team will solve your queries in the fastest time possible.

    Q : Since the workshop is live, will you be sharing recordings?
    A : Yes , we will be sharing recordings. Since it's a live workshop, it's expected that each participant will attend the workshop live. Also, recordings of a live session are just boring.

    Q : Can I get a refund?
    A : No. We don't provide refunds in any case. If you are not sure about the workshop, check out the testimonials, read more about the trainer and take an informed decision. In case you miss out on attending the live workshop, we can move you to the next batch only ONCE.

    Q : When can I receive the bonuses?
    A : After the workshop is done, you will receive all the bonuses within 48 hours.

    Q : Will I get a certificate after completion?
    A : Yes, you will receive a certificate of completion if you finish the entire workshop.

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    Information Technology Infrastructure Library Practitioner

    QAR 1,099