Module 1 :Introduction to Coaching
In the workplace, these tactics push employees in the right direction, but there are more efficient techniques you can use to develop their thinking skills. Coaching employees differs from other managerial behavior. It involves maximizing staff potential by encouraging them to learn, rather than giving them the answer. This allows employees to trust their instinct and come up with solutions, without relying on others for help.
Topic's covered :
How coaching applies to the workplace
What are the benefits of coaching in leadership
How to coach your team successfully
Module 2 :Using Coaching Models
Great coaching is more than simply encouraging your team to learn. There are certain models you can follow to optimize your coaching skills and cover every angle of your employee’s life, to maximize their chance of reaching goals. This course will explain the 3 coaching models and how to select the right one for each case.
Topic's covered :
What are the benefits of using coaching models
What are the three different coaching models (GROW, OSKAR, CLEAR)
How to select the right model for your needs
How to encourage teams to think creatively
Module 3 :Establishing a Coaching Culture
Coaching is a brilliant one-on-one technique that you bake into your relationship with employees to encourage them to learn. It’s not only important for you to coach your staff, but for all staff to understand this skill, because coaching and encouraging someone to improve their skills reaps further rewards if they then use that knowledge to coach someone else.
Topic's covered :
What a coaching culture is
What are the benefits of a strong coaching culture
How to filter a coaching mindset through the business
How to maintain a coaching culture in the workplace
Module 4 :Building Trust and Rapport
Coaching is a brilliant tool that managers use to maximize staff potential. By using your relationship with employees, you can encourage them to learn. But, if you don’t have a reasonable relationship with your employees to begin with, you won’t be able to improve their skills.
A large part of coaching involves knowing enough about the person’s life to develop a joint plan to reach their goal.
Topic's covered :
What is the importance of trust and rapport in coaching
What are some strategies to get to know your staff
How to adapt to people’s comfort levels
Module 5 :Asking the Right Questions
Have you ever been on a date with someone that did nothing but talk about themselves? Yep, we’ve all been there. They may have impressed you with funny stories, but they didn’t ask you any questions or take an interest in your life. Of course, they are not getting another date with you. Because they didn’t earn your trust or respect.
And it’s the same when it comes to coaching. If you don’t take an interest in your employees and find out what makes them tick, they will not feel motivated to work hard for you and will rely on others to fill in the blanks.
Topic's covered :
What is the importance of questions in coaching
What makes a good question, and why
How to use the 5 questions most coaches recommend
Module 6:The Art of Listening(for Coaching)
If you want to find out how a person feels, or what they think, the best place to start is with a conversation. That’s only the beginning though. If you really want to figure out how they tick, you’ll need to listen and not just hear what they’re saying.
When you hear, you’re aware of sounds; when you listen, you hear those sounds and understand them.
Topic's covered :
What are the benefits of listening
What are different types of listening
How to ask open and closed questions
How to improve your listening skills
Module 7: The Power of Silence
Silence is most definitely golden. It can give you time to think about what you’re going to say next. It can help you to relax, and it can even make people listen. Without silence, information can be missed, tensions can rise, and patience can grow thin. Harnessing the power of silence in the workplace can improve communication, focus, and overall performance.
Why silence can be powerful
What are the benefits of using silence
How to use silence successfully
Module 8: The Importance of Goal Setting
Setting goals is a great way to get things done more effectively. Whether it’s in or outside of work, having clear goals gives you a purpose, and helps concentrate your mind on the steps you need to take in order to reach them.
Whoever you are, and whatever your role, setting relevant and achievable goals will help you become more motivated, focused, and successful.
What goals are
Why goal setting is important
How to use ‘SMART’ to help with goal setting
How to set goals successfully
Module 9:Creating Accountability
Accountability isn’t about taking the blame, though. Sure, if things go wrong you should be prepared to fix them, but it’s not just about pointing the finger.
In fact, creating accountability is one of the best ways to improve performance in the workplace. Taking ownership enhances workplace culture, improves relationships, and motivates staff. By making employees accountable you’re actually empowering them.
What is accountability
What are the benefits of accountability
How to establish accountability in your workplace
Module 10: Giving Effective Feedback
Many things in life involve feedback, like your school reports for example. The feedback from your teachers gave you a good idea of whether you were doing ok, or if you “must try harder”! Without feedback, it’s difficult to decide if you’re on the right track, or completing tasks as they should be, so this makes it an essential part of achieving goals.
What effective feedback is
What are the benefits of effective feedback
How to give effective feedback
