QAR 99

       There are many skills your employees can take advantage of to improve themselves and your company – from the specific hard skills they need in their department, to soft skills that can help everyone. But if there is one skill that stands out from all the rest, that is communication. Knowing how to communicate with each other correctly will make your employees more understanding, it will encourage working well with co-workers and other teams, and will create better communication channels throughout the whole company. So, if you want better collaboration for your teams, communication training is the way to go.

Courses in Collection

   Communicating under Stress
    Using Body Language
    Interpreting Body Language
    Tone of Voice
    The Art of Storytelling and much more...

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    Module 1 :Communicating under Stress

           Picture the scene: the phone is ringing nonstop, your boss has moved an important deadline, and you can’t figure out why your keyboard has stopped working. You turn on the lamp for a better look, but the light bulb has blown and, to top it all, you’ve just knocked your coffee over. Now you’re stressed.
    Topic's covered :
            How to identify stressful conditions that make it hard to communicate
            How to communicate while in a stressful situation
            How to speak well in stressful conditions
           Ways to listen effectively under stress
    Module 2 :Using Body Language

           Matching your body language with the words you’re saying is important. You can completely undermine any message if your body language doesn’t match up. Try folding your arms, frowning, and shaking your head. Now say, “Yes, I’d love to.” Do you seem believable? Thought not. Using body language is an instinctive way to communicate. But the meaning of what someone says can be damaged if the body language isn’t aligned with the words they’re saying.
    Topic's covered :
            The importance of positive body language
            How to use body language in a range of situations
            How to control your nonverbal social cues
            How to encourage teams to think creatively

    Module 3 :Interpreting Body Language

           You already pick up on more nonverbal cues than you’re aware of. Studies have shown that, when we communicate, the words we use only account for a small portion of the information conveyed. The majority is all to do with the visual elements. That’s body language and facial expressions. Understanding the importance of body language won’t help your teams read their colleagues’ minds, but it will give them great insight into how everyone is feeling.
    Topic's covered :
            The importance of body language
            How to identify ways people communicate without words
            How to identify useful signals from body language
    Module 4 :Tone of Voice

           Psychologists have found that the way we say things is very important. It’s even more impactful than the words we use. When we’re communicating our feelings, tone makes up a large part of face-to-face conversations. Over the phone, it’s the biggest influence by far. A negative tone can have a huge impact on colleagues, even if we’re telling them great news. By controlling their tone, your teams can make sure their conversations have the desired effect. This course will show them how.
    Topic's covered :
            The importance of tone
            How your tone of voice affects others and how to improve it
            How to adopt ways of matching your tone to the situation
           Techniques to structure your presentations to keep your audience engaged
    Module 5 :The Art of Storytelling

           Stories are a great way to give our words extra value. When your teams tell relevant and engaging stories, people relate to what they’re saying more easily, and it’s much more likely they’ll remember it. Improving their storytelling skills can help them connect to colleagues, customers, and clients in new ways to give them great results.
    Topic's covered :
            The importance of storytelling in the workplace
            When to use storytelling in an impactful way
            How to construct a relevant story using your own personal experiences
    Module 6:Assertive Communication

           Many people feel uncomfortable being assertive in the workplace. Maybe you’ve got an excellent idea you’d like to talk about in your next meeting, but you can’t find the right moment to speak up. The correct approach to these situations calls for polite and assertive behavior. Being more assertive can help your teams achieve what they want.
    Topic's covered :
            The link between confidence and being assertive
           How to set small goals to become more assertive
           How to adopt a more assertive way of communicating
    Module 7: Managing Anger

           Developing healthy ways to identify, express, and deal with anger is vital for everyone’s mental and physical well-being. It’s a huge part of learning how to cope with emotions and how to maintain autonomy over actions and choices. And it will help your teams make sure that their relationships inside and outside of work are healthy and productive.
           How to recognize unhealthy anger
           Why unmanaged anger can be dangerous
           How to adopt techniques to help you manage your anger
    Module 8: Emotional Literacy

            Emotional literacy is all about learning to identify, understand, and express your emotions. Even when feelings are difficult or scary, they aren’t our enemies. Developing their emotional literacy will help your teams to express their own emotions, understand why they’re feeling them, and to control and direct them in a healthy way. It will also help them to read and relate to the feelings of others.
           What emotional literacy is
           The benefits of emotional literacy
           How to adopt behaviors to develop and improve emotional literacy
    Module 9:Managing Up

           Working effectively with their manager will improve your employees’ performance and increase their career development opportunities. It will decrease stress, improve job satisfaction, and support their mental health. And managing up doesn’t only make life easier for employees and their managers. It will also improve outcomes for the organization as a whole.
           What managing up involves
           The benefits of managing up
           How to apply techniques to manage up effectively
    Module 10:Email Etiquette

            Communicating via email is every bit as important as speaking directly to colleagues and customers. Embracing email etiquette will help your teams communicate clearly and effectively, and it will allow the email recipients to see your teams and their work in the best possible light.
           What email etiquette is
           The benefits of embracing email etiquette
           How to use best practices when sending an email

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    Communication Skills Applied

    QAR 99