Module 1 : Having Tough Conversations
Every manager, team leader and HR member is faced with difficult conversations from time to time.
These interactions can be awkward, emotional, and sometimes heated. How your teams deal with this kind of situation says a lot about the leadership qualities and the values of your organization, so it’s important to take care and pay attention to your approach.
This training will guide your managers and HR on how to tackle tough conversations head-on (rather than putting them off), and will offer helpful suggestions about how they can best be handled.
Topic's covered :
How to identify conversations that might be difficult
Effective ways of preparing for tough conversations
Approaches to maintain composure and control at emotional moments
How to conduct difficult conversations with sensitivity and honesty
Module 2 : Implementing a Performance Plan
Sometimes employees fall short of performance targets or standards of behavior.
When the problem can’t be fixed, you might need to dismiss the employee. But rather than dismissing them, managers and team leaders have an alternative recourse: put the employee on a performance-improvement plan or performance plan.
This course will explain what a performance plan is, and how to implement one.
Topic's covered :
Why you might need to implement a performance plan for an employee
How to prepare and present a performance plan to an employee
How to implement a performance plan to help an employee become more effective in their role
Module 3 : The Correct Way to Dismiss an Employee
Employee dismissals are a tough subject that’s usually handled carefully and with tact. No one wants to make a spectacle or cause a scene, but there’s always tension in the air when you need to dismiss a member of staff.
This course is designed to help business owners, managers, and HR personnel navigate one of the most difficult parts of the job.This course will not explain the details of employment law in different countries or states, but it will provide general guidance on the appropriate steps to take in preparing to dismiss a member of staff.
Topic's covered :
How to demonstrate professionalism when dealing with employee dismissals
What actions to take after dismissing an employee
Module 4 : Disclosure of Dismissals
Dismissing an employee can be a difficult thing if not handled well. Even if your staff manage to navigate that most delicate and awkward situation of breaking the news to them, there’s still work to be done. One thing you need to take care of is notifying the rest of your staff.
There is no “right way” or “wrong way” when it comes to disclosure of dismissals. A lot will depend on the employee being dismissed, This course is designed to guide your managers and HR staff on the issues they need to consider.
Topic's covered :
How to minimize the disruption a dismissal may cause
How to identify the best medium and best time to announce a dismissal
How to write an appropriate dismissal announcement
Module 5 : Effective Exit Meetings
Parting ways with an employee is especially tricky in cases of involuntary termination, but even when the severance is amicable, things can get awkward when it comes to tying up the loose ends.
This course is all about conducting effective exit meetings. Moreover, they can help you identify which improvements you can make to your operations and methods.
Exit meetings aren’t just about procedural details and retrieving company property. If your managers and HR staff handle them well, exit meetings can give them valuable insights into how the staff feel about working for your organization.
Topic's covered :
Why it is so important to handle exit meetings effectively
How to establish appropriate goals for your exit meetings
How to demonstrate professionalism when conducting an exit meeting
