Certified Manager of Quality

QAR 1,450

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) leads and champions process improvement initiatives—that can have regional or global focus—in various service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

Course duration : 30 Hours | Required study hours: 24 to 36 hours.

Training Mode : Online live interactive – Instructor led training program | Personalized 1 to 1 Program

Flexi pass to attend for the next 120 days in any of the schedule. 

Includes : Mock Exams | Certificates | Exam Application Assistance

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    1. Personalized 1 to 1 Interactive Program – 99 $ / Hour
    2. Classroom training - Online Interactive with the batch size of 15 to 20 People
    10 Years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge.
    5 Years of on-the-job experience must be in a "Decision-making" position.
    Candidates who have completed a degree from a college, university or technical school will have part of the 10-year experience requirement waived, as follows (only one of these waivers may be claimed):
    Diploma from a technical or trade school — one year will be waived
    Associate degree — two years waived
    Bachelor's degree — four years waived
    Master's or doctorate — five years waived

         Assembles and evaluates improvement teams.
         Projects for process improvement are implemented and monitored.
        The development and deployment of measurement systems and knowledge management tools are underway.
         Employees are educated on how to handle other regulatory issues.

    Module 1 : Leadership
    1.1 Organizational Structures
    1.2 Leadership Challenges
         1.2.1 Roles and Responsibilities of leaders
         1.2.2 Roles and Responsibilities of managers
         1.2.3 Change Management
         1.2.4 Leadership Techniques
         1.2.5 Empowerment
    1.3 Teams and Team Processes
         1.3.1 Types of teams
         1.3.2 Stages of team development
         1.3.3 Team-building techniques
         1.3.4 Team roles and responsibilities
         1.3.5 Team performance and evaluation

    Module 2 : Strategic Plan Development and Deployment
    2.1 Strategic Planning Methods
    2.2 Business Environment Analysis
         2.2.1 Risk Analysis
         2.2.2 Market forces
         2.2.3 Stakeholder analysis
         2.2.4 Technology
         2.2.5 Internal Capability analysis
         2.2.6 Legal and regulatory factors
    2.3 Strategic Plan Deployment
         2.3.1 Tactical plans
         2.3.2 Resource allocation and deployment
         2.3.3 Organizational Performance measurement
         2.3.4 Quality in Strategic deployment

    Module 3 : Management Elements and Methods
    3.1 Management Skills and Abilities
         3.1.1 Principles of Management
         3.1.2 Management theories and styles
         3.1.3 Interdependence of functional areas
         3.1.4 Human resources (HR) management
         3.1.5 Financial management
         3.1.6 Risk management
         3.1.7 Knowledge management (KM)
    3.2 Communication Skills and Abilities
         3.2.1 Communication techniques
         3.2.2 Interpersonal skills
         3.2.3 Communications in a global economy
         3.2.4 Communications and technology
    3.3 Project Management
         3.3.1 Project management basics
         3.3.2 Project Planning and estimation tools
         3.3.3 Measure and monitor project activity
         3.3.4 Project documentation
    3.4 Quality System
         3.4.1 Quality mission and policy
         3.4.2 Quality planning, deployment, and documentation
         3.4.3 Quality system effectiveness
    3.5 Quality Models and Theories
         3.5.1 Quality management standards
         3.5.2 Performance excellence models
         3.5.3 Other quality methodologies
         3.5.4 Quality philosophies

    Module 4 : Quality Management Tools
    4.1 Problem- Solving Tools
         4.1.1 The seven classic quality tools
         4.1.2 Basic management and planning tools
         4.1.3 Process improvement tools
         4.1.4 Innovation and creativity tools
         4.1.5 Cost of quality (COQ)
    4.2 Process Management
         4.2.1 Process goals
         4.2.2 Process analysis
         4.2.3 Lean tools
         4.2.4 Theory of constraints (TOC)
    4.3 Measurement: Assessment and Metrics
         4.3.1 Basic statistical use
         4.3.2 Sampling
         4.3.3 Statistical analysis
         4.3.4 Measurement systems analysis
         4.3.5 Trend and pattern analysis
         4.3.6 Process variation
         4.3.7 Process capability
         4.3.8 Reliability terminology

    Module 5 : Customer- Focused Organizations
    5.1 Customer Identification and Segmentation
         5.1.1 Internal customers
         5.1.2 External customers
         5.1.3 Customer segmentation
         5.1.4 Qualitative assessment
    5.2 Customer Relationship Management
         5.2.1 Customer needs
         5.2.2 Customer satisfaction and loyalty
         5.2.3 Customer service principles
         5.2.4 Multiple and diverse customer management

    Module 6 :Supply Chain Management
    6.1 Supplier Selection and Approval
    6.2 Supplier Risk Management
    6.3 Supplier Communications
    6.4 Supplier Performance
    6.5 Supplier Improvement
    6.6 Supplier Certification, Partnerships, and Alliances
    6.7 Supplier Logistics and Material Acceptance

    Module 7 :Supply Chain Management
    7.1 Training Plans
    7.2 Training Needs Analysis
    7.3 Training Materials, Development, and Delivery
    7.4 Training Effectiveness and Evaluation

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    Certified Manager of Quality

    QAR 1,450