Certified Manager of Quality

Module 1 : Leadership
1.1 Organizational Structures
1.2 Leadership Challenges
     1.2.1 Roles and Responsibilities of leaders
     1.2.2 Roles and Responsibilities of managers
     1.2.3 Change Management
     1.2.4 Leadership Techniques
     1.2.5 Empowerment
1.3 Teams and Team Processes
     1.3.1 Types of teams
     1.3.2 Stages of team development
     1.3.3 Team-building techniques
     1.3.4 Team roles and responsibilities
     1.3.5 Team performance and evaluation

Module 2 : Strategic Plan Development and Deployment
2.1 Strategic Planning Methods
2.2 Business Environment Analysis
     2.2.1 Risk Analysis
     2.2.2 Market forces
     2.2.3 Stakeholder analysis
     2.2.4 Technology
     2.2.5 Internal Capability analysis
     2.2.6 Legal and regulatory factors
2.3 Strategic Plan Deployment
     2.3.1 Tactical plans
     2.3.2 Resource allocation and deployment
     2.3.3 Organizational Performance measurement
     2.3.4 Quality in Strategic deployment

Module 3 : Management Elements and Methods
3.1 Management Skills and Abilities
     3.1.1 Principles of Management
     3.1.2 Management theories and styles
     3.1.3 Interdependence of functional areas
     3.1.4 Human resources (HR) management
     3.1.5 Financial management
     3.1.6 Risk management
     3.1.7 Knowledge management (KM)
3.2 Communication Skills and Abilities
     3.2.1 Communication techniques
     3.2.2 Interpersonal skills
     3.2.3 Communications in a global economy
     3.2.4 Communications and technology
3.3 Project Management
     3.3.1 Project management basics
     3.3.2 Project Planning and estimation tools
     3.3.3 Measure and monitor project activity
     3.3.4 Project documentation
3.4 Quality System
     3.4.1 Quality mission and policy
     3.4.2 Quality planning, deployment, and documentation
     3.4.3 Quality system effectiveness
3.5 Quality Models and Theories
     3.5.1 Quality management standards
     3.5.2 Performance excellence models
     3.5.3 Other quality methodologies
     3.5.4 Quality philosophies

Module 4 : Quality Management Tools
4.1 Problem- Solving Tools
     4.1.1 The seven classic quality tools
     4.1.2 Basic management and planning tools
     4.1.3 Process improvement tools
     4.1.4 Innovation and creativity tools
     4.1.5 Cost of quality (COQ)
4.2 Process Management
     4.2.1 Process goals
     4.2.2 Process analysis
     4.2.3 Lean tools
     4.2.4 Theory of constraints (TOC)
4.3 Measurement: Assessment and Metrics
     4.3.1 Basic statistical use
     4.3.2 Sampling
     4.3.3 Statistical analysis
     4.3.4 Measurement systems analysis
     4.3.5 Trend and pattern analysis
     4.3.6 Process variation
     4.3.7 Process capability
     4.3.8 Reliability terminology

Module 5 : Customer- Focused Organizations
5.1 Customer Identification and Segmentation
     5.1.1 Internal customers
     5.1.2 External customers
     5.1.3 Customer segmentation
     5.1.4 Qualitative assessment
5.2 Customer Relationship Management
     5.2.1 Customer needs
     5.2.2 Customer satisfaction and loyalty
     5.2.3 Customer service principles
     5.2.4 Multiple and diverse customer management

Module 6 :Supply Chain Management
6.1 Supplier Selection and Approval
6.2 Supplier Risk Management
6.3 Supplier Communications
6.4 Supplier Performance
6.5 Supplier Improvement
6.6 Supplier Certification, Partnerships, and Alliances
6.7 Supplier Logistics and Material Acceptance

Module 7 :Supply Chain Management
7.1 Training Plans
7.2 Training Needs Analysis
7.3 Training Materials, Development, and Delivery
7.4 Training Effectiveness and Evaluation