Communication Skills Applied

Module 1 :Communicating under Stress

       Picture the scene: the phone is ringing nonstop, your boss has moved an important deadline, and you can’t figure out why your keyboard has stopped working. You turn on the lamp for a better look, but the light bulb has blown and, to top it all, you’ve just knocked your coffee over. Now you’re stressed.
Topic's covered :
        How to identify stressful conditions that make it hard to communicate
        How to communicate while in a stressful situation
        How to speak well in stressful conditions
       Ways to listen effectively under stress
Module 2 :Using Body Language

       Matching your body language with the words you’re saying is important. You can completely undermine any message if your body language doesn’t match up. Try folding your arms, frowning, and shaking your head. Now say, “Yes, I’d love to.” Do you seem believable? Thought not. Using body language is an instinctive way to communicate. But the meaning of what someone says can be damaged if the body language isn’t aligned with the words they’re saying.
Topic's covered :
        The importance of positive body language
        How to use body language in a range of situations
        How to control your nonverbal social cues
        How to encourage teams to think creatively

       You already pick up on more nonverbal cues than you’re aware of. Studies have shown that, when we communicate, the words we use only account for a small portion of the information conveyed. The majority is all to do with the visual elements. That’s body language and facial expressions. Understanding the importance of body language won’t help your teams read their colleagues’ minds, but it will give them great insight into how everyone is feeling.
Topic's covered :
        The importance of body language
        How to identify ways people communicate without words
        How to identify useful signals from body language
Module 4 :Tone of Voice

       Psychologists have found that the way we say things is very important. It’s even more impactful than the words we use. When we’re communicating our feelings, tone makes up a large part of face-to-face conversations. Over the phone, it’s the biggest influence by far. A negative tone can have a huge impact on colleagues, even if we’re telling them great news. By controlling their tone, your teams can make sure their conversations have the desired effect. This course will show them how.
Topic's covered :
        The importance of tone
        How your tone of voice affects others and how to improve it
        How to adopt ways of matching your tone to the situation
       Techniques to structure your presentations to keep your audience engaged
Module 5 :The Art of Storytelling

       Stories are a great way to give our words extra value. When your teams tell relevant and engaging stories, people relate to what they’re saying more easily, and it’s much more likely they’ll remember it. Improving their storytelling skills can help them connect to colleagues, customers, and clients in new ways to give them great results.
Topic's covered :
        The importance of storytelling in the workplace
        When to use storytelling in an impactful way
        How to construct a relevant story using your own personal experiences
Module 6:Assertive Communication

       Many people feel uncomfortable being assertive in the workplace. Maybe you’ve got an excellent idea you’d like to talk about in your next meeting, but you can’t find the right moment to speak up. The correct approach to these situations calls for polite and assertive behavior. Being more assertive can help your teams achieve what they want.
Topic's covered :
        The link between confidence and being assertive
       How to set small goals to become more assertive
       How to adopt a more assertive way of communicating
Module 7: Managing Anger

       Developing healthy ways to identify, express, and deal with anger is vital for everyone’s mental and physical well-being. It’s a huge part of learning how to cope with emotions and how to maintain autonomy over actions and choices. And it will help your teams make sure that their relationships inside and outside of work are healthy and productive.
       How to recognize unhealthy anger
       Why unmanaged anger can be dangerous
       How to adopt techniques to help you manage your anger
Module 8: Emotional Literacy

        Emotional literacy is all about learning to identify, understand, and express your emotions. Even when feelings are difficult or scary, they aren’t our enemies. Developing their emotional literacy will help your teams to express their own emotions, understand why they’re feeling them, and to control and direct them in a healthy way. It will also help them to read and relate to the feelings of others.
       What emotional literacy is
       The benefits of emotional literacy
       How to adopt behaviors to develop and improve emotional literacy
Module 9:Managing Up

       Working effectively with their manager will improve your employees’ performance and increase their career development opportunities. It will decrease stress, improve job satisfaction, and support their mental health. And managing up doesn’t only make life easier for employees and their managers. It will also improve outcomes for the organization as a whole.
       What managing up involves
       The benefits of managing up
       How to apply techniques to manage up effectively
Module 10:Email Etiquette

        Communicating via email is every bit as important as speaking directly to colleagues and customers. Embracing email etiquette will help your teams communicate clearly and effectively, and it will allow the email recipients to see your teams and their work in the best possible light.
       What email etiquette is
       The benefits of embracing email etiquette
       How to use best practices when sending an email