Customer Service Applied

Module 1 : Using the Right Language
       Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use. Be too conversational and relaxed, and they may not think you’re professional. Be too pompous and stuffy, and they might think you’re not human.
Topic's covered :
        What is right and wrong language
        What are the benefits of using the right language
        How to use the right language
Module 2 : Nurturing Customer Relationships
       Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic and your business might suffer.
Topic's covered :
        Why good customer relationships are important
        What makes a good customer relationship
        How to develop and nurture excellent customer relationships
Module 3 : Practicing Positivity
        Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true. Negativity will make you unhappy and make the things you do more difficult to achieve. Positivity will help you to be happier, healthier, and more productive.
Topic's covered :
        How being positive affects your attitude
        How to think positively
        How to interact positively with every customer
      &nbspHow to demonstrate positive problem-solving
Module 4 : Achieving Clarity
       Achieving clarity in customer service is essential for so many reasons. It’s important to give and receive customer information in a way that can be understood. If you don’t, customers could become confused. Just imagine what confusion would add to an already difficult situation. You’d be pouring oil on the fire.
Topic's covered :
        How to listen to customers
        How to organize information so that it’s easily understood
        How to use clear language in conversations
Module 5 : Maintaining Composure
       Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to. When you’re faced with situations like these, staying calm isn’t always easy.
Topic's covered :
        What are some ways to detach yourself but remain empathetic
        How to use techniques to diffuse difficult situations calmly
        How to develop ways to control your stress levels