Customer Service Applied

QAR 99

       No matter what your business makes or sells, providing a pleasant customer service experience is one of the most important parts of keeping clients around. And that means that your customer service reps need to be properly trained to handle even the most difficult situations.

Courses in Collection

    Using the Right Language

    Nurturing Customer Relationships

    Practicing Positivity

    Achieving Clarity

    Maintaining Composure

Out of stock
Take Actions:
Enroll Now

    Module 1 : Using the Right Language
           Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use. Be too conversational and relaxed, and they may not think you’re professional. Be too pompous and stuffy, and they might think you’re not human.
    Topic's covered :
            What is right and wrong language
            What are the benefits of using the right language
            How to use the right language
    Module 2 : Nurturing Customer Relationships
           Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic and your business might suffer.
    Topic's covered :
            Why good customer relationships are important
            What makes a good customer relationship
            How to develop and nurture excellent customer relationships
    Module 3 : Practicing Positivity
            Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true. Negativity will make you unhappy and make the things you do more difficult to achieve. Positivity will help you to be happier, healthier, and more productive.
    Topic's covered :
            How being positive affects your attitude
            How to think positively
            How to interact positively with every customer
          &nbspHow to demonstrate positive problem-solving
    Module 4 : Achieving Clarity
           Achieving clarity in customer service is essential for so many reasons. It’s important to give and receive customer information in a way that can be understood. If you don’t, customers could become confused. Just imagine what confusion would add to an already difficult situation. You’d be pouring oil on the fire.
    Topic's covered :
            How to listen to customers
            How to organize information so that it’s easily understood
            How to use clear language in conversations
    Module 5 : Maintaining Composure
           Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to. When you’re faced with situations like these, staying calm isn’t always easy.
    Topic's covered :
            What are some ways to detach yourself but remain empathetic
            How to use techniques to diffuse difficult situations calmly
            How to develop ways to control your stress levels

    Not enough items available. Only [max] left.
    Add to WishlistBrowse WishlistRemove Wishlist
    Shopping cart

    Your cart is empty.

    Return To Shop

    Add Order Note Edit Order Note
    Estimate Shipping
    Add A Coupon

    Estimate Shipping

    Add A Coupon

    Coupon code will work on checkout page

    Customer Service Applied

    QAR 99