Retail Essentials

QAR 1,089

Retail employees are the first people your customers come into contact with. They are the people that will help your customers form their first impression of your business. Which is why it’s so important to train your retail teams well.

You will learn how to greet customers right, how to give them product advice, and how to provide service with a smile. You will also develop other skills, like handling stressful situations better, and you’ll learn how to expand their product knowledge. Your retail workforce will also dive into the basics of commercial awareness, and learn the importance of procedures in the workplace.

Course duration : 24 Hours | Required study hours: 20 to 24 hours.

Training Mode : Self Placed online program | Personalized 1 to 1 Interactive Program

Frequency : Flexi pass to attend for the next 120 days in any of the schedule.


Self Placed online program
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Our Stats: 150 + Batches Completed | 1500 + Certified professional

    Module 1 : Retail Essentials
    1.1 Greeting Customers
    1.2 Service at the Cash Register
    1.3 Connecting with Customers
    1.4 Giving Advice (Confidently)
    1.5 Dealing with Stressful Situations
    1.6 The Importance of Procedures
    1.7 The Basics of Commercial Awareness
    1.8 Developing Product Knowledge
    1.9 The Desire to Help Others
    1.10 Service with a Smile (Even When Tired)
    Module 2 : Retail Applied
    2.1 Adopting a 'Customer First' Mindset
    2.2 Commercial & Product Awareness
    2.3 Coaching Retail Employees
    2.4 The Importance of Store Windows
    2.5 GDPR in a Retail Environment
    2.6 Ethical Retail
    2.7 Attention to Detail
    2.8 Using your Initiative
    2.9 Handling Complaints - Owning the Problem
    2.10 The Self-Service Experience
    Module 3 : Retail Mastery
    3.1 Social Commerce
    3.2 Online Stores in Offline Spaces
    3.3 Hyper-Personalization & Hyper-Localization
    3.4 Retail & Augmented Reality
    3.5 Creating a Retail Experience - Not just Shopping

    Q : When does the workshop start and what are the timings?
    A : You can get all the details related to the timings and dates of the workshop will be send to your E-Mail Id. 

    Q : Will this be live or pre-recorded?
    A : It's going to be a completely live session

    Q : I made the payment but didn't receive any confirmation email.
    A : Write to and our awesome support team will solve your queries in the fastest time possible.

    Q : Since the workshop is live, will you be sharing recordings?
    A : Yes , we will be sharing recordings. Since it's a live workshop, it's expected that each participant will attend the workshop live. Also, recordings of a live session are just boring.

    Q : Can I get a refund?
    A : No. We don't provide refunds in any case. If you are not sure about the workshop, check out the testimonials, read more about the trainer and take an informed decision. In case you miss out on attending the live workshop, we can move you to the next batch only ONCE.

    Q : When can I receive the bonuses?
    A : After the workshop is done, you will receive all the bonuses within 48 hours.

    Q : Will I get a certificate after completion?
    A : Yes, you will receive a certificate of completion if you finish the entire workshop.

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    Retail Essentials

    QAR 1,089