Sales plays a crucial role in the success of a business. But although skills like listening and managing your pipeline are important, sales skills go far beyond the basics. You need to help your sales teams expand their knowledge and understand sales concepts in depth. And the Sales Mastery collection is going to help you do that.
With this course , your sales team will understand the concept of Virtual Selling and master the method of Cold Calling. They will grow their Sales Resilience, understand and Deal with Sales Fear, and will learn about the role of Emotional Intelligence in Sales Success. Your salespeople will understand Why Deals Are Lost, learn Sales Methodologies, and more.
Course duration : 24 Hours | Required study hours: 20 to 24 hours.
Training Mode : Self Placed online program | Personalized 1 to 1 Interactive Program
Frequency : Flexi pass to attend for the next 120 days in any of the schedule.
Self Placed online program
Our Stats: 150 + Batches Completed | 1500 + Certified professional
IAO Accredited
Team Academy Trainers and all the course offerings are accredited by the IAO - International accreditation organisation which is a globally recognized quality assurance agency, working to improve quality assurance standards of educational institutes all over the world.
IAO Accredited
Team Academy Trainers and all the course offerings are accredited by the IAO - International accreditation organisation which is a globally recognized quality assurance agency, working to improve quality assurance standards of educational institutes all over the world.
Module 1 : Customer Service Applied
1.1 Using the Right Language
1.2 Nurturing Customer Relationships
1.3 Practicing Positivity
1.4 Achieving Clarity
1.5 Maintaining Composure
Module 2 : Customer Service Essentials
2.1 Maintaining CS Across Channels
2.2 The Importance of Brand
2.3Customer Relationships
2.4 Customer Loyalty
2.5 Effective Problem Solving
2.6 Handling Complaints Gracefully
2.7 Cross-selling and Up-selling
2.8 Managing Customer Expectations
2.9 Technology
2.10 Going beyond Customer Service
Module 3 : Customer Service Mastery
3.1 Understanding Customer Types (Personas)
3.2 Anticipating Customers' Needs
3.3 Customer Service Coaching
3.4 Managing Remote Customer Service Teams
3.5 Customer Service through Social Media
3.6 High-Touch Customer Service
3.7 Self-Service Customer Management
3.8 Empowering Customer Service
3.9 Tracking & Improving the Customer Experience
3.10 Customer Service is not a Cost Center
Module 4 : Sales Skills Applied
4.1 Researching Your Prospect
4.2 How to Build Rapport
4.3 Questioning Skills
4.4 Prioritizing Prospects
4.5 Obtaining Commitment
Module 5 : Sales Essentials
5.1 Sales Listening Skills
5.2 Creating your Pipeline
5.3 Managing your Pipeline
5.4 The Sales Pitch
5.5 Effective Presentations
5.6 Selling the Proposed Solution
5.7 Building Benefits
5.8 Keeping Prospects Engaged
5.9 Closing Difficult Deals
5.10 Importance of Sharing Sales Feedback
Module 6 : Sales Mastery
6.1 Shortening your Sales Cycle
6.2 Sales Strategies - The Power of Resellers
6.3 Sales Methodologies
6.4 Understand why Deals are Lost
6.5 How to sell ethically
6.6 Emotional Intelligence for Sales Success
6.7 Virtual Selling
6.8 Mastering Cold Calling
6.9 Dealing with Sales Fear
6.10 Resilience in Sales
6.11 Mastering Cold Emailing
6.12 Value-Based Selling
6.13 Reducing Sales Friction
6.14 Automating Sales Processes
6.15 Designing your Sales Dashboard
6.16 Cross-Selling, Upselling & Account Growth
Q : When does the workshop start and what are the timings?
A : You can get all the details related to the timings and dates of the workshop will be send to your E-Mail Id.
Q : Will this be live or pre-recorded?
A : It's going to be a completely live session
Q : I made the payment but didn't receive any confirmation email.
A : Write to info@teamacademy.net and our awesome support team will solve your queries in the fastest time possible.
Q : Since the workshop is live, will you be sharing recordings?
A : Yes , we will be sharing recordings. Since it's a live workshop, it's expected that each participant will attend the workshop live. Also, recordings of a live session are just boring.
Q : Can I get a refund?
A : No. We don't provide refunds in any case. If you are not sure about the workshop, check out the testimonials, read more about the trainer and take an informed decision. In case you miss out on attending the live workshop, we can move you to the next batch only ONCE.
Q : When can I receive the bonuses?
A : After the workshop is done, you will receive all the bonuses within 48 hours.
Q : Will I get a certificate after completion?
A : Yes, you will receive a certificate of completion if you finish the entire workshop.
