ITIL- Information Technology Infrastructure Library- (ITIL) Exam Preparation

QAR 3,200 QAR 2,800

ITIL Practitioner course to help organizations and individuals develop and increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.

TEAM ACADEMY offers professional training on ITIL for Professionals in project management planning and governance field. This course is suitable for people engaged in project management governance including the project manager and the project management team.

If you are really interested in developing your career in IT infrastructure , then join ITIL Practitioner course offered by Team Academy, Doha, Qatar.

Course duration : 24 Hours | Required study hours: 20 to 24 hours.

Training Mode : Classroom training - Online Interactive | Personalized 1 to 1 Interactive Program

Frequency : Flexi pass to attend for the next 120 days in any of the schedule.


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Our Stats: 150 + Batches Completed | 1500 + Certified professional

       ITIL Foundation is a prerequisite to take ITIL Practitioner as it supplements, rather than substitutes the Foundation qualification.
       To that end the ITIL Practitioner syllabus will require delegates to have passed their ITIL Foundation exam and be familiar with the principles of ITSM and the organization-wide common language of ITIL.

       Achieving the ITIL Practitioner certificate provides three credits toward your ITIL Expert certification.
       Helps one to explore end-to-end IT service model for creation, delivery, and continual improvement of services offered that aligns as per the enterprise strategy.
       Study Guide created by subject matter experts.
       Highly Qualified, Certified, and Accredited trainers.
       Personalized LMS with lifetime access to course materials.

    Module 1 : Introduction
    1.1 Using ITIL – adopt and adapt
    1.2 Understanding service
    1.3 Delivery models
    1.4 Service management versus IT service management

    Module 2: Guiding Principles
    2.1 Focus on value
    2.2 Design for experience
    2.3 Start where you are
    2.4 Work holistically
    2.5 Progress iteratively
    2.6 Observe directly
    2.7 Be transparent
    2.8 Collaborate
    2.9 Keep it simple
    2.10 Applying the guiding principles

    Module 3: The CSI Approach
    3.1 Characteristics of the CSI approach
    3.2 Step-by-step guide to the CSI approach

    Module 4: Metrics and Measurement
    4.1 What is measurement for?
    4.2 Critical success factors and key performance indicators
    4.3 Metric cascades and hierarchies
    4.4 Metric categories
    4.5 Assessments
    4.6 Reporting
    4.7 Continual improvement of metrics and measurement

    Module 5: Communication
    5.1 Why good communication is important
    5.2 Communication principles
    5.3 Communication techniques

    Module 6: Organizational Change Management
    6.1 Essentials for successful improvement
    6.2 Clear roles and responsibilities
    6.3 OCM and ITIL change management
    6.4 Impact of organizational change management
    6.5 Understanding people’s transition through change
    6.6 Key activities for effective organizational change management
    6.7 Continual improvement of organizational change management

    Is this program 100% Instructor Guided?

    How do I find out the schedule for this program?

    How do I apply for my ITIL 4 Foundation Certification Exam?

    What is LMS & What does it contain?

    How does this program prepare me for real-world ITIL 4 applications?

    Can I access ITIL 4 tools and resources through the program?

    What support services are available to participants?/p>

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    ITIL- Information Technology Infrastructure Library- (ITIL) Exam Preparation

    QAR 3,200 QAR 2,800