Module 1 : Introduction Session ( Class 1 )
1.1 Introduction – Trainer, Training Organization & Participants
1.2 Agenda for the course
1.3 Introduction to CFM and IFMA
Module 2 : Communication ( Class 2 )
2.1 Communication Fundamentals
2.2 Business Communications That Achieve Results
2.3 Stakeholder Expectations and Facility Management Communication Plans
2.4 CFM – Communication
Module 3: Emergency Preparedness and Business Continuity ( Class 3 )
3.1 An Overview of Emergency Preparedness and Business Continuity
3.2 Manage Risk
3.3 Develop Plans
3.4 Train, Test and Drill
3.5 Respond, Recover and Learn
3.6 Evaluate and Revise Plans
Module 4: Environmental Stewardship and Sustainability ( Class 4 )
4.1 Sustainable Facility Management
4.2 Aligning Organization Strategy with Sustainability
4.3 Measuring and Reporting Sustainability
4.4 Focus Areas for Sustainable Facility Management (Input)
4.5 Focus Areas for Sustainable Facility Management (Processes)
4.6 Focus Areas for Sustainable Facility Management (Output)
4.7 Plan and Manage Procurement
4.8 Establish Project Governance Structure
4.9 Plan and Manage Project/Phase Closure
Module 5: Finance and Business ( Class 5 )
5.1 Finance and Business in the Facility Organization
5.2 Financial Management of the Facility Organization
5.3 Procurement in the Facility Organization
5.4 Contracts in the Facility Organization
Module 6: Human Factors ( Class 6 )
6.1 The Human Factor in the Workplace
6.2 Creating a Healthful, Productive Workplace
6.3 Creating a Safe and Secure Workplace
6.4 Employee Development
6.5 Performance Appraisal
6.6 Managing for Diversity
Module 7: Leadership and Strategy ( Class 7 )
7.1 Plan Strategically
7.2 Lead and Manage the Facility Organization
7.3 Provide Leadership to the Entire Organization
Module 8: Operations and Maintenance ( Class 8 )
8.1 Introduction to Operations and Maintenance
8.2 Assess Facility Needs
8.3 Manage/Oversee Operations and Maintenance of Building Systems and Equipment
8.3 Manage/Oversee Occupant Services
8.4 Select the Best Resources
8.5 Measure Operations and Maintenance Performance
Module 9: Project Management ( Class 9 )
9.1 Introduction to Project Management
9.2 Define Projects
9.3 Plan Projects
9.4 Manage and Oversee Projects
9.5 Close Projects
Module 10: Quality ( Class 10 )
10.1 Fundamentals in Quality Facility Management
10.2 Quality Measures for the Facility Organization
10.3 Quality Assessment of Facility Management Services
10.4 Improvement of Facility Management Work Processes
Module 11: Real Estate and Property Management ( Class 11 )
11.1 Real Estate and Property Management Fundamentals
11.2 Develop and Implement a Real Estate Master Plan
11.3 Acquisition and Divestiture of Real Estate
Module 12: Technology ( Class 12 )
12.1 Strategic Alignment of Facility Technology
12.2 Control and Integration Systems
12.3 Emerging and Evolving Facility Technology
12.4 Communication Technology
12.5 Communication Technology
12.6 Implementing Technology Projects